Delivery information, postage, packing and returns
When submitting an order, you are deemed to have read and accepted our terms and conditions. We recommend that you also read carefully the delivery and returns information below.
DELIVERY ARRANGEMENTS
Items showing as being in stock are usually dispatched within 7 days of order, if you have received your email confirmation of shipping, you should contact us if the item has not arrived within 21 working days. Please make sure that the email address you have given is correct, and that you have supplied a landline telephone number for the delivery address.
For couriered items you will usually receive an email notification of intent to deliver on the morning of delivery, with contact details so that you can rearrange if not convenient. If the item does not arrive as notified, please refer to the courier's website to check the item is out for delivery.
These items are delivered to your doorstep, for you to take in and to place in the room of your choice and assemble yourself. Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that couriers and logistics companies are not insured to enter private premises. Please be aware that if you purchase a product with a doorstep delivery service and require assistance with the positioning of the product, you must arrange the assistance yourself.
Our made-to-order furniture ranges are usually delivered using a specialist carrier. Estimated delivery dates are shown where an item is not held in stock, and in these cases we endeavour to contact you prior to dispatch to arrange a convenient date for delivery. The delivery of these items is usually to kerbside. If you are available to provide assistance to the driver, he may help you to place the items in a ground floor room. He is not paid or insured to help you unpack or take items upstairs. If you are unable to assist with handling larger items, we recommend that you request our two-man delivery service, for which an additional charge is made. The items will be sited in a ground floor room for you to check and unpack. If you require assistance with assembly please email us for details of companies who provide this service.
Please note that if an arrangement has been made with you either verbally or by email, to deliver your goods on a specific day, we reserve the right to impose a redelivery charge if the driver is unable to make the delivery as agreed due to access being unavailable. You will be required to sign for the goods, and we recommend that you sign for the items as 'unchecked', noting any visible damage to the packaging on the driver’s docket.
Please note that the majority of our furniture items are available for delivery to mainland UK addresses only.
All items will normally require a signature on delivery. It is the customer's responsibility to check condition of the packaging, and if possible the goods, before releasing the delivery driver with your signature. If you cannot do this, please clearly write 'UNCHECKED' next to your signature, noting any visible damage to the packaging on the drivers docket. (If the item is being sent as a gift, please inform the recipient of their obligation) In the unlikely event of damage having occurred during transit, please telephone us immediately on 0845 839 3390.
It is also recommended that you email us with pictures of any damage. We will then arrange to accept the goods back, and refund your carriage costs for the return. We will offer you a replacement or refund.
YOUR RIGHT TO CANCEL.
You can cancel your order with us at any time up to seven days after receipt of the items, with some exceptions noted below. Follow the instructions for returning items which are laid out below. You will be responsible for the cost of returning items to us, and we regret that if the order has been dispatched, carriage costs cannot be refunded. *PLEASE NOTE- PERSONALISED AND MADE TO ORDER ITEMS CANNOT BE CANCELLED ONCE THE ORDER HAS BEEN PUT INTO PRODUCTION.
RETURNING ITEMS TO US
If, on receipt of your order, you are unhappy with your goods for any reason, we will be happy to provide a replacement or refund FOR UNUSED GOODS IN SALEABLE CONDITION. (Personalised and made-to-order items cannot be returned.) Prior to dispatching anything to us, please call us on 0845 839 3390 for a returns number, as we cannot accept items without this. Items must be returned to us within seven days of receipt, unused and in their original packaging, with your returns number clearly written on the package. You are strongly advised to send back items using a recorded delivery service to prevent uninsured loss. We regret that we cannot refund any carriage costs, and that you are responsible for the cost incurred in returning unwanted items to us. We are usually able to arrange collection of furniture items, at your cost, but flat pack items which have been partly or fully assembled are not returnable.
If you require clarification of any of the above information, please email us via our contact page.
The following definitions apply to the terms and conditions set out below that govern the contract of carriage and other services between you and us.
1. DEFINITIONS
The following definitions apply to the terms and conditions set out below that govern this contract of carriage between you and us.
"we", "us","our" “Universal Interiors” “Branded Bedrooms” means Universal Interiors Limited, and affiliates of Universal Interiors Limited and Universal Interiors Limited employees, agents and independent contractors;
"you" and "your" means the sender, consignor or consignee of the shipment, holder of a consignment note, receiver and owner of the contents of the shipment, any other party having a legal interest in those contents or any party having an interest in the performance of other services;
"carriage" means and includes the whole of the operations and services undertaken by us in connection with the transportation of the shipment;
"other services" means all services not being services for the carriage of shipments that are performed by us, such as storage, sorting, kitting, merging, packing, installation, value added and transportation management services;
"shipment" means goods or documents of whatever nature (whether in bulk or in one or more packages) which we have arranged for carriage from one address to another or regarding which we have accepted to perform other services, whether under our consignment note or not;” prohibited items" means any goods or materials the carriage of which is prohibited by any law, rule or regulation of any country in or over which the shipment travels;
2. THE PARTY WITH WHOM YOU ARE CONTRACTING
Your contract of carriage and of other services is with Universal interiors Limited or the subsidiary or affiliate or agent of Universal Interiors Limited that accepts from you the shipment for carriage or, as the case may be, the performance of other services. You agree that we may subcontract the whole or any part of the contract of carriage or of other services on any terms and conditions we decide.
3. YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS
By giving us your shipment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the shipment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your shipment or perform other services as well as our employees, directors and agents. Only one of our authorised Directors may agree to a variation of these terms and conditions in writing. When you give us the shipment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.
4 SCOPE OF THE CONTRACT
a) If the carriage of the shipment forms part of another type of contract between you and us, these terms and conditions apply to the contract agreed between you and us in respect of any carriage of goods pursuant to the contract.
b) By concluding any type of contract with us that involves the carriage of goods you agree that:
- the contract is a contract of carriage of goods by road if the carriage of the shipment actually takes place by road;
- the contract is a contract of carriage of goods by air if the carriage of the shipment actually takes place by air;
- the contract is a contract of carriage of goods by sea if the carriage of the shipment actually takes place by sea;
- the contract is a contract for the performance of other services if related to non-carriage services
5. CALCULATION OF TRANSIT TIMES AND ROUTING OF SHIPMENTS
Weekend days, public holidays and bank holidays together with delays caused by customs or other events beyond our control are not included when we quote door to door delivery times in our published literature. The route and the method by which we transport your shipment shall be at our sole discretion.
6. INCORRECT ADDRESS AND P.O. BOX NUMBERS
If we are unable to deliver a shipment because of an incorrect address we will make all reasonable efforts to find the correct address. We will notify you of the correction and deliver or attempt to deliver the shipment to the correct address although additional charges may apply if the correct address is different to the one shown on the consignment note or the label affixed to your shipment. Deliveries to post office box numbers are not accepted except in a limited number of countries (the list of which is available from the subsidiary or affiliate or branch of Universal Interiors Limited that accepts your shipment for carriage) and further provided that the (landline) telephone number of the consignee is provided and that in the event we are unable to deliver the shipment at the first attempt then you agree that we may post the shipment to the consignee and proof of posting is sufficient proof of delivery.
7. UNDELIVERABLE AND REJECTED SHIPMENTS
Where we are unable to complete the delivery of a shipment we will try to leave a notice at the receiver's address stating that delivery has been attempted and the whereabouts of the shipment. If delivery has not been made after one more attempt by us or the receiver refuses to accept delivery we will try to contact you and agree the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing of or returning the shipment and our charges (if any) for making a third or more delivery attempt and for the agreed appropriate next action. If we do not receive your instructions within 30 days after our second attempt to deliver the shipment, then you agree that we may destroy or sell the content of the shipment without any further liability to you.
8. EXTENT OF OUR LIABILITY
8.1 If we have a liability to you for whatever reason including breach of contract, negligence, wilful act or default our liability to you for loss, damage, misdelivery or non-delivery of your shipment or the part affected is limited to the lower of the market value of the shipment at the time of carriage or the cost of repair the shipment or the part affected with in each case an upper limit that does not exceed £15 per kilo limited to a maximum of £1000 per shipment. In the case of delay where you can show to us you have suffered loss our liability is limited to refunding to you the charge you paid us for carriage in respect of that shipment or the part which was delayed.
8.2 Subject to condition 9 below, if we have a liability relating to other services for whatever reason, including without limitation breach of contract, negligence, wilful act or default, our liability to you is at all times limited to £1000 per event or series of events with one and the same cause of damage or, in case of the loss of or damage to a shipment, to the lower of the market value of the shipment or the cost of repairing the shipment or the part affected with in every case an upper limit that does not exceed £50 per kilo with a maximum of £1,000 per event or series of connected events.
9. EXCLUSIONS
9.1 We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including, without limitation breach of contract, negligence, wilful act or default.
9.2 We are not liable if your shipment or any part of it is lost, damaged, delayed or mis-delivered or not delivered or if we do not fulfil any obligations towards you at all as a result of:
a) circumstances beyond our control such as (but not limited to):
- acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
- force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;
- national or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;
- latent defects or inherent vice in the contents of the shipment;
- criminal acts of third parties such as theft and arson.
b) your acts or omissions or those of third parties such as:
- you being in breach of (or any other party claiming an interest in the shipment causing you to breach) your obligations under these terms and conditions and in particular those warranties set out in condition 11;
- an act or omission of any customs, airline, airport or government official.
c) The contents of the shipment consisting of any article that is a prohibited item even though we may have accepted the shipment by mistake.
9.3 We are not a common carrier and do not accept from you any liabilities of a common carrier.
10. CLAIMS BROUGHT BY THIRD PARTIES
You undertake to us that you shall not permit any other person who has an interest in the shipment to bring a claim or action against us even though we may have been negligent or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.
11. CLAIMS PROCEDURE
If you wish to claim for a lost, damaged or delayed shipment or for any other damages you must comply with any applicable convention and with the following procedure otherwise we reserve the right to reject your claim:
a) you must notify us about the loss, damage or delay within 7 days after delivery of the shipment or within 7 days of the date the shipment should have been delivered or if the claim relates to other services within 21 days from the date you ought reasonably to have become aware of the loss, damage or delay. If we send you a claim form you must return it within 21 days from the date of issue fully completed together with all relevant documentation in support of your claim. We are not obliged to act on any claim until our charges have been paid nor are you entitled to deduct the amount of your claim from our charges;
b) we will assume the shipment was delivered in good condition unless the receiver has noted any damage on our delivery record when he or she accepted the shipment. In order for us to consider a claim for damage, the contents of your shipment and the original packaging must be made available to us for inspection;
c) save as otherwise provided by any applicable convention and or law, your right to claim damages against us shall be extinguished unless an action is brought in a court of law within the legally prescribed time from the date of delivery of the shipment or from the date on which the shipment should have been delivered or from the date on which the carriage ended or if the claim relates to other services within the legally prescribed period from the date you ought reasonably to have become aware of the loss, damage or delay;
d) in case of acceptance by us of part or all of your claim, you warrant to us that your insurers or any other third party having an interest in the shipment shall have waived rights, remedies or relief to which they might become entitled by subrogation or otherwise; e) the shipment shall not be deemed to be lost until at least 30 days have elapsed since the date you notified us of the non delivery. We may agree with you in writing to shorten this period.
12. LAW AND JURISDICTION
12.1 In the event that any term or condition is declared invalid or unenforceable such a determination shall not affect the other provisions of this contract of carriage all of which remain in force
12.2 Save as provided by any applicable convention disputes arising from or related to this contract shall be subject to the exclusive jurisdiction of Sots Law and the courts of Scotland.
